Privacy Policy

This Privacy Policy explains how Xiangriyang collects, uses, discloses, and protects your personal information when you visit our website at https://www.xiangriyang.com/ (the “Site”) or purchase our drill bits, power tools, and related accessories.

Please read this Privacy Policy carefully. By using or accessing the Site, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect information directly from you, automatically through your use of our Site, and from third-party sources.

A. Information You Provide directly to Us

Contact Information: Name, email address, phone number, mailing address, and business address.
Account & Order Information: Billing and shipping address, payment information (processed securely through third-party payment gateways), order history, and product preferences.
Inquiries & Communications: Details provided when contacting customer support, submitting an inquiry form, requesting quotes for bulk/industrial tools, or signing up for newsletters.

B. Information Collected Automatically

Device and Usage Data: IP address, browser type, operating system, referring URLs, device information, pages viewed, links clicked, and time spent on our Site.
Cookies and Tracking Technologies: Cookies, web beacons, and similar tracking tools to enhance user experience, analyze traffic patterns, and remember user preferences.

2. How We Use Your Information

We use the information we collect for business and commercial purposes, including:

Processing & Fulfilling Orders: To process transactions, ship products, manage payments, and provide order updates or invoices.
Customer Support: To respond to product inquiries, quote requests, warranty claims, and customer service requests.
Website Optimization: To improve site performance, analyze user trends, maintain website security, and troubleshoot issues.
Marketing & Communications: To send promotional materials, special offers, updates on new drill bits or power tool releases, and news (you can opt-out at any time).
Legal & Compliance: To comply with legal obligations, prevent fraud, and protect our legal rights.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: Third-party vendors who assist with website hosting, payment processing, logistics and shipping, email distribution, and data analytics.
Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition.
Legal Requirements: If required by law, court order, or governmental regulation, or to protect the rights, property, and safety of our company, users, or others.

4. Cookies and Tracking Technologies

We use cookies to distinguish you from other users and to optimize your browsing experience. You can choose to accept or decline cookies through your browser settings. However, disabling cookies may prevent you from taking full advantage of the Site.

5. Data Security

We implement reasonable technical, administrative, and physical security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the Internet or electronic storage system can be guaranteed to be 100% secure.

6. International Data Transfers

As our operations or servers may be located outside your country of residence, your personal information may be transferred to, stored, and processed internationally. We take appropriate measures to ensure your data receives an adequate level of protection in accordance with applicable laws.

7. Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access & Rectification: The right to request access to or correction of your personal data.
Erasure: The right to request the deletion of your personal data under certain conditions.
Opt-Out: The right to unsubscribe from direct marketing communications at any time via the “Unsubscribe” link in our emails or by contacting us directly.
Data Portability: The right to request a copy of your data in a structured, commonly used format.

To exercise any of these rights, please contact us using the information provided below.

8. Third-Party Links

Our Site may contain links to external websites not operated by us. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our Site is intended for general audiences and is not directed at children under the age of 16. We do not knowingly collect personal information from children.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or relevant legal obligations. The updated version will be indicated by the “Effective Date” at the top of this page.

11. Contact Us

If you have questions, comments, or requests regarding this Privacy Policy or our data practices, please contact us at:

Company Name: Xiangriyang
Website: https://www.xiangriyang.com/
Email: xiangriyang368@gmail.com
Address:Unit B, 104, Building I, No. 9 Gelan Road, Dahe Community, Guanhu Street, Longhua District, Shenzhen, Guangdong, China